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Customer Care Executives / Senior Executives
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Vacancies
1
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Experience [Years]
1+ Years
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Qualification
Any Graduate
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Department
Medical Administration
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Location
Somajiguda
Customer Care Executives / Senior Executives – Doctors (BDS/Physios/BHMS) & Medical Personnel or MHA’s
Responsibilities:
- Noting Patient Arrival Details – Taking Prior Appointments with the Specialists for the Date of Arrival
- Co-ordinating their Medical Evaluation, Treatment Plan and ensuring adherence to the given Estimate
- Consulting with the Treating Specialists and their team for change of treatment and additional procedures and informing Corporate and respective Managers
- Co-ordinating with the Billing team in collecting the Estimate amount & GOP’s (credit billing) and convincing duly the patient on extra charges for additional procedures and change of treatment plans
- Patients and their attendants Care & Complaints: Issues like Food, SIM Cards (Telephone & Communication), Translators, Guest House, Hotels, Forex & petty necessities.
- FRRO Co-ordination with the Customer Care executives,
- Translator co-ordination and their attendance regulation in conjunction with respective managers
- Cross Selling of Health Packages, Consultations & minor procedures to Patient’s Attendants.
- Co-ordination with Customer Care executives for City Tour & tourism, shopping, Change of ticket and departure formalities
- Discharge Summaries & “DAILY CLINICAL UPDATE” reporting & Final Bill copies to be mailed to the Corporate as & when and on a daily basis